If your order arrives damaged, defective, or incorrect — that's on us, 100%. We will resend your order or issue a full refund. No restocking fee. No questions you'll regret answering. Just send us a photo of the issue within 30 days of delivery and we'll get it handled fast.

Because our decals and stickers are printed specifically for your order, we cannot accept returns on correctly produced items. This is standard for the custom print industry. We invest real time, real materials, and real care into every order — so we ask that you review your order details carefully before checkout.

Not sure about sizing or finish? Reach out before you order. We'd rather spend 5 minutes helping you pick right than deal with a return on both ends.

Here's the breakdown — no ambiguity:

Step 1: Email us at the address below with your order number.
Step 2: Attach a clear photo of the issue.
Step 3: Tell us what you'd prefer — a replacement or a refund.

We respond within 1–2 business days. Once approved, refunds process within 5–7 business days back to your original payment method. Replacements ship on our normal production timeline.

We're not a faceless warehouse. Quality Prints USA is a small, owner-operated business and every order matters to us. If something feels off — even if it's not a clear-cut case — just reach out. We'll listen, we'll be fair, and we'll find a solution. The goal is always that you walk away happy and come back.